Summary
The Public Address System Replacement project focused on the design, supply, and integration of an advanced IP-based Public Address System across transit stations, bus terminals, and maintenance facilities. The implementation included the deployment of an integrated audio system with features like text-to-speech announcements, digital voice capabilities, and seamless integration with existing communication and management systems.
To ensure reliability, the project incorporated dual redundant system design and fallback modes to maintain operation during potential network or server failures. The transition from the legacy analog system to a fully digital platform was managed efficiently, minimizing disruptions to staff and passengers. Completed between 2015 and 2018, this project modernized communication infrastructure and enhanced passenger experience across the transit network.
| Where | Canada |
| When | 2015–2018 |
| Type | Public Address System Replacement and Modernization |
| Solutions | Digital Audio System, Text-to-Speech Integration, Third-Party Integration |
Functional Highlights
- Integrated IP Audio PA System:
Installed at 74 stations, 14 bus terminals, and multiple train and bus maintenance depots. - Text-to-Speech Integration:
Enabled automated and real-time announcements. - Digital Voice Announcements:
Delivered clear and consistent audio for enhanced passenger communication. - Third-Party Integration:
Seamlessly integrated with:- Customer Communication Message System (CCMS)
- Cisco VoIP Call Manager System for PA control from transit operation centers and VoIP handsets.
- Redundant System Design:
Ensured fallback modes for uninterrupted operation during network or server failures. - Smooth Transition:
Managed the cutover from a legacy analog PA system to a fully integrated IP-based digital audio system. - Comprehensive Testing:
Conducted extensive audio performance testing to optimize system quality. - Training Programs:
Provided training for maintainers and operators to ensure seamless system management and operations. - Impact Minimization:
Coordinated efficiently to limit disruptions for station staff and the traveling public during the project execution. - Long-Term Support:
Delivered ongoing maintenance and support for sustained system reliability.
